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Overview
du Pré ICT Complete for Schools offers an outsourced ICT Support and management solution to complement or replace in-house ICT support. It comprises the du Pré IT Complete suite of services as well as regular, pre-planned on-site engineering visits.
du Pré ICT Complete for Schools is provided based on the number of endpoint devices (PCs and Laptops) and offers unlimited Service Desk support on the identified devices. The programme comes with a minimum of 20 on-site days per academic year.
Supported Technologies
Support is provide (but not limited to) on the following technologies;
- Microsoft Server – All Versions
- Microsoft Exchange – All Versions
- Microsoft Windows – All Versions
- Microsoft Office – All Versions
- Microsoft Office 365
- Hyper-V
- Antivirus – McAfee, Sophos, Kaspersky, AVG, Norton, Symantec
- Web Browser – Chrome, IE, Firefox
- Managed Routers/Switches/Wireless – Cisco, HP, Netgear, Linksys, Meraki
- SAN/NAS Technologies – HP, Dell, Buffalo, QNAP, Netgear, Synology
- Backup Technologies – Mozy, Symantec
Other technologies may be supportable – please contact our Sales Team on 01635 55 55 50
Summary
| Service | Included |
|---|---|
| Unlimited Access to the du Pré Service Desk 8am-6pm Mon-Fri |  |
| Call off agreement |  |
| Remote Access Support | |
| On-Site Hardware Support | Optional |
| Adds/Moves and Changes to existing infrastructure | |
| Improved Fix Target Times | |
| Call-Off On-Site Engineering Time | |
| Full or Part-Time On-Site Engineer | |
| Pro-Active Estate Monitoring | |
| Automated Patch Management | |
| Backup Management and Monitoring | |
| Asset Management | |
| Project Management | |
| Account Management Review | Termly |
| Preferential Hardware/Software Pricing | |
| Preferential Engineering Pricing | |