Support Department - 08450 34 55 66

Support Control

Read what our customers say about du Pré support, here.


Support Control

It's a fact that even the highest quality item can fail. What is vital, though, is for the problem to be resolved as quickly and painlessly as possible.

Calls to du Pré's Support Control are taken by professionals who log fault details, pass them to the help desks and engineers, remaining responsible for rapid resolution.

Support Control is operational between 0800 to 1800 on normal working days, but cover outside these hours is available either under separate agreement, or on a time and parts basis.

Our Customer Support Manager monitors response times daily. We can safely say that we are proud of the service we offer. Our clients need have no concern whatsoever when placing a support agreement with du Pré.


Support Type

Depending upon your requirements, support can be Insurance, Re-active, or Pro-active, Local, National or International.


BSI

With all our support activities being monitored by BSI you can feel confident in contracting du Pré to handle your support.


Latest BSI response figures

For the audited 2006 figures, click here.


Health Checks

As a preventative measure and to ensure your systems are working to peak efficiency, du Pré is able to offer a system wide Health Check. The results can be used to,

• ...reduce the risk of system failure
• ...give hands-on advice on how best to operate the system
• ...give recommendations on enhancements
• ...give peace of mind
• ...bring Industry Best Practice
  

Would you like a quote?

Call du Pré NOW on 08450 34 55 66 for more details, or email support@dupre.co.uk


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