Support

Phone and IT products

What our customers say

"Today I logged two support calls and was incredibly impressed with the level of service from all involved. I felt the person logging the faults was very professional and efficient and on both occasions I was quite pleased at how quickly someone came back to me and kept me in the loop as to what was happening."
Andrew Robertson, Director, R & B Star

du Pré can offer support and maintenance for business telephone systems, IT equipment and connectivity. du Pré can help keep your Samsung, Panasonic, Avaya or Nortel telephone system fully operational and working to your exact requirements, as well as your server and PC’s.

Knowing we will respond

If the worst does happen du Pré Support offers an 8 hour response and 16 hour fix. For major faults (over 30% of lines or extensions out of service) we aim to half our response and fix times. Making sure you are back up and running as soon as possible.

You can also relax knowing that du Pré is fully BSI audited and is EN ISO 9001:2008 certified. There is also the option of email updates, so you are kept totally upto date on the progress of your support call. But even if you do not select that support option du Pré's well trained and friendly support team are more than happy to keep you upto date with the progress of your support call, whether it involves your IT network or telephone system.

24/7 Support

There is also the availability of re-active or proactive support, ensuring du Pré resolves any issues before they become a problem for your business. du Pré also offer 24/7 support contracts, giving your business the reassurance of always being able to get the support you urgently need when you need it most, at any time of the day or night.

Customer Support Portal

Telephony and IT support customers have the option of being able to access the Customer Support Portal. The portal allows customers to see the progress of current calls and also any historical calls which have now been closed. The portal also allows you to select the type of email updates you would like to recieve.

Contacting Support

Support can be contacted between 08:00 and 18:00 Monday to Friday on 08450 34 55 66

du Pré ScanIT

du Pré ScanIT is a proactive IT support package for businesses and schools, offering real-time monitoring of servers and applications to OSI Level 7. du Pré ScanIT also includes WANSCAN, an internet connectivity monitoring tool, creating the complete IT network monitoring solution.

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Telephone Support

du Pré has over 30 years experience with installing, maintaining and supporting telephone systems from their base in Newbury, Berkshire. Whether your telephone system has two extensions or 2000, du Pré can help look after you and your system. du Pré have a team of support staff and engineers who are experienced in the maintenance and repair of Samsung, Panasonic, Avaya or Nortel systems, regardless of age or size.

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Telephone and IT Support Control explained

Sophie Double joined du Pré in 2010 as a Telephone and IT Support Controller in du Pré's Operations Department. Her role sees her speaking to customers about their IP telephony services and their IT networks due to the nature of her work which ensures business continuity for companies in Newbury, Berkshire and nationwide.

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Remote telephone and IT support from du Pré

du Pré has a secure facility for its telephone and IT support engineers to connect to your computer to work on a support issue you may have logged with our Support Centre.

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IT Support

du Pré offers a range of IT support contracts for businesses. This can provide cover for the whole IT infrastructure from the server, local user PCs and even help monitor your Wide Area Network (WAN). The support cover you take can be tailored to your needs, whether you are a small, medium or large multi-national business, du Pré can help support you and your IT network.

IT Support Read More

Further information

Call du Pré NOW on 01635 55 55 55, or send an email to sales@dupre.co.uk

Did you know that du Pré plc offers a full business grade mobile telephone service with free calls between mobiles?

Business telecommunications and IT systems