Managed information and communications Support

du Pré is a Proactive IT partner for many leading schools and colleges across the UK

Are you looking for an external company to manage and support and manage your school’s ICT systems? du Pré, based in the heart of the Thames Valley in Berkshire, has a wide range of ICT Support agreements that are perfectly matched to the modern needs of state and independent schools, academies and colleges. Each of our ICT Support contracts is flexible and can be customised to meet your school’s needs, and can cater for any size. Our ICT Support for Schools contracts range from onsite IT support to remote support via our service desk.

Onsite ICT Support

Regular onsite IT support is purchased in time blocks and can be used for break/fix support or to support any changes that may be required within your school. This allows us to agree on how often your school would need someone onsite. As an example, this could range from twice a week to once a month, all depending on your requirements. One of our dedicated engineers will be on site at the school on the agreed days to support you with any technical issues or questions that you might have regarding your ICT equipment. If there is one month where your school might need extra on-site assistance, additional ad-hoc days can be purchased.

Proactive Support

du Pré’s proactive support agreements provides real-time monitoring of your servers and circuits. This allows us to provide performance alerts and make you aware of any updates that are available for your technology.

With the proactive support agreements, our Support Team will monitor your network and ensure Windows and Anti-Virus updates are functioning correctly and monitor of back-up routines. With Proactive IT Support from du Pré we will keep one step ahead and resolve any issues immediately before any faults occur, reducing network downtime for your school.

Fully Managed IT Support

du Pré offers a fully managed IT support contract that can be tailored and customised to meet your school’s requirements. There are some key features that our fully managed IT support offers, including:

  • Fast response and 24/7 support
  • Management of broadband, servers and applications
  • Communication with third party suppliers
  • Onsite and remote IT support
  • Comprehensive outsourced support

Helpdesk and Hardware Support

If your school only requires an escalation point when things go wrong, du Pré also offer Helpdesk and Hardware support agreements and off-site remote back-ups. Helpdesk support agreements are flexible to match your school’s requirements and can be agreed on a yearly contract with SLAs, or taken in day blocks. This service also offers onsite IT support if it is required.

Hardware Support covers a variety of equipment, including switches, routers and server hardware. With this agreement, you can be sure that your equipment is supported and your school’s critical data is secure. du Pré also offer backup services for schools.

 

Contact us today to discuss which ICT Support contract would be best for your school! 01635 55 55 50