du Pré ICT Complete for Schools

Comprehensive, proactive IT support for schools with regular on-site visits

Overview

du Pré plc ICT Complete for Schools offers an outsourced ICT Support and management solution to complement or replace in-house ICT support. It comprises the du Pré IT Complete suite of services as well as regular, pre-planned on-site engineering visits.

du Pré plc ICT Complete for Schools is provided based on the number of endpoint devices (PCs and Laptops) and offers unlimited Service Desk support on the identified devices. The programme comes with a  minimum of 20 on-site days per academic year.

Supported Technologies

Support is provide (but not limited to) on the following technologies;

  • Microsoft Server – All Versions
  • Microsoft Exchange – All Versions
  • Microsoft Windows – All Versions
  • Microsoft Office – All Versions
  • Microsoft Office 365
  • Hyper-V
  • Antivirus – McAfee, Sophos, Kaspersky, AVG, Norton, Symantec
  • Web Browser – Chrome, IE, Firefox
  • Managed Routers/Switches/Wireless – Cisco, HP, Netgear, Linksys, Meraki
  • SAN/NAS Technologies – HP, Dell, Buffalo, QNAP, Netgear, Synology
  • Backup Technologies – Mozy, Symantec

 

Other technologies may be supportable – please contact our Sales Team on 01635 55 55 50

Summary

ServiceIncluded
Unlimited Access to the du Pré Service Desk 8am-6pm Mon-Fri
Call off agreement
Remote Access Support
On-Site Hardware SupportOptional
Adds/Moves and Changes to existing infrastructure
Improved Fix Target Times
Call-Off On-Site Engineering Time
Full or Part-Time On-Site Engineer
Pro-Active Estate Monitoring
Automated Patch Management
Backup Management and Monitoring
Asset Management
Project Management
Account Management ReviewTermly
Preferential Hardware/Software Pricing
Preferential Engineering Pricing