Remote Support from du Pré

Remote Support

du Pré has a secure facility for their support engineers to connect to your computer to work on a support issue you may have logged with our Support Centre.

Is it Secure?

Using SSL (a Digital Security Certificate) for secure connectivity, du Pré attempts to gain access to your computer. As they do, a pop-up message will appear on your screen asking if you want to allow or deny access.

Since it is up to you to grant access, and SSL is in operation, you can be assured of a secure connection, completely at your control, on a session by session basis.

What's the Procedure?

du Pré Support (08450 34 55 66) will give you a 6 digit number valid for the next 20 minutes. If connection is not established within this time frame, another number will have to be obtained.

The first time you use this facility, a small applet will need to be downloaded before communication commences.

When the connection is terminated, the number cannot be re-used.

How do we Start?

Please enter your 6 digit pin number into the box below and click 'connect'.

For more Information

For more information, call the Support Team NOW on 08450 34 55 66, or email support@dupre.co.uk

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