News - du Pré Launches e-Alert to Reduce Unexpected Costs

(Update 31 October 2008)

du Pré Helps Customers Control Costs

e-Alert launched to combat Phone Fraud

Operating at the leading edge of customer service, du Pré has launched two powerful Tools to help their customers combat Phone Fraud, one of the greatest causes of unexpected costs.

e-Alerts

The first is a powerful e-Alert service which provides automatic alerts when calls exceed customer controlled parameters.

For example, premium rate calls, or calls exceeding specific costs or duration. Even calls which total more than a daily maximum.

'This is a magnificent tool to combat Phone Fraud,' said Simon Jones, Calls and Lines Manager. 'We continue to hear of huge fraudulent bills being run up, but now, with e-Alert, customers can combat these unfortunate episodes.'

Online Billing

The second is a powerful Online Billing tool which enables customers to have instant access to every call detail made up to midnight of the previous day.

Customer Service Continues to Rise

The timing is perfect, as Simon Jones, Calls and Lines Manager, explained. ‘We are particularly excited about providing another service which helps customers keep unnecessary costs down,’ he said. ‘This is the perfect service for those who are serious about controlling costs in these times of economic turmoil.’

Environment

Piers du Pré, Group Chairman, was just as excited for additional reasons. ‘du Pré plc is committed to being a ‘Green’ company and working with Government initiatives on reducing carbon emissions,’ he explained. ‘This kind of online activity fits perfectly with our Green policy to reduce the impact we have on the environment.’

Further Information

For more information on e-Alert, call Calls and Lines NOW on 01635 55 55 32.

More News

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