Business telecommunications and IT systems

Operating from Newbury, Berkshire, IT and telecoms company du Pré, has launched two powerful Tools to help their customers combat telephone fraud, one of the greatest causes of unexpected costs.

e-Alerts

The first is a powerful e-Alert service which provides automatic alerts when calls exceed customer controlled parameters.

For example, premium rate calls, or calls exceeding specific costs or duration. Even calls which total more than a daily maximum.

'This is a magnificent tool to combat Phone Fraud,' said Simon Jones, Calls and Lines Manager. 'We continue to hear of huge fraudulent bills being run up, but now, with e-Alert, customers can combat these unfortunate episodes.'

Online Billing

The second is a powerful Online Billing tool which enables customers to have instant access to every call detail made up to midnight of the previous day.

Customer Service Continues to Rise

The timing is perfect, as Simon Jones, Calls and Lines Manager, explained. ‘We are particularly excited about providing another service which helps customers keep unnecessary costs down,’ he said. ‘This is the perfect service for those who are serious about controlling costs in these times of economic turmoil.’

Environment

Piers du Pré, Group Chairman, was just as excited for additional reasons. ‘du Pré plc is committed to being a ‘Green’ company and working with Government initiatives on reducing carbon emissions,’ he explained. ‘This kind of online activity fits perfectly with our Green policy to reduce the impact we have on the environment.’