Business telecommunications and IT systems

du Pré Connect, the business grade hosted IP telephony service from du Pré, has been upgraded to include two new features to help business improvement and flexible working.

Recognising the needs of UK businesses, du Pré has announced a Call Recording option as well as an Auto-Attendant (otherwise known as ‘Interactive Voice Response, or IVR).

Hosted IP telephony call recording

With recent changes in the law and the growing need for protection against false claims made by external parties, more and more businesses are now requiring an option for recording telephone calls, both inbound and outbound.

du Pré Connect’s Call Recording option enables all calls to be recorded on a 'per extension' level, meaning you can de-select those extensions and people whose calls should not be recorded to maintain confidentiality where required.

It also provides the ability for managers to listen in to live calls which is excellent for training purposes.

Jon Dawkins, Telephony Technical Manager at du Pré, explained this in more detail. "du Pré Connect allows customers to manage the Call Recording themselves by accessing a very straightforward web interface. No special software is required, and there's no need to call the du Pré Support Team to make changes. It's empowering the customer to do what they need to do," he said.

Hosted IP telephony auto attendent

Released in a simultaneous launch, du Pré Connect now includes an Auto Attendant to greet callers professionally through an automated response.

More and more, people making calls to businesses expect to reach the department they need without being transferred from pillar to post. du Pré Connect's Auto Attendant gets callers through to the people they need to speak to, quickly and confidently.

Furthermore, the Auto Attendant is perfect for small businesses operating in a larger space who want to give the impression of large organisation.

Jon Dawkins continued with his explanations. "One of the best things with the new Auto-Attendant is that the du Pré Support Team sets up the Auto Attendant for every customer but shows them how to manage this themselves. This means they can add new messages or change voices without needing to call us. Of course, the Support Team will always be there in case help is needed at any time."