Business telecommunications and IT systems

Newbury based IT and telecoms company, du Pré plc, came to the aid of Direct Travel Insurance with an Inbound Services solution for the company’s inbound phone calls.

In an industry where incoming calls are vital to a successful business, Direct Travel Insurance chose the BT solution offered by du Pré plc over any other provider.

Direct Travel Insurance has been trading since 1993 and is one of the UK’s leading independent travel insurance specialists, having arranged insurance for over two and a half million people.

Inbound telephone calls form a large part of Direct Travel Insurance’s new business, and having an effective and reliable platform could make or break the company. This is why du Pré and BT were chosen to provide the solution.

Richard Jones, du Pré's Sales Director, said, “Reliability is crucial to Direct Travel Insurance and was the highest priority on the list of requirements. du Pré was glad to be able to provide the perfect solution for such a large and respected customer.”

Piers du Pré, Group Chairman of du Pré plc said, “This is just one example of where customers have chosen du Pré plc to meet their requirements. We are looking forward to a long relationship with Direct Travel Insurance, a relationship based on success.”