Telephony Support

Keeping your telephone system fully operational

 

With du Pré plc’s Telephony Support we are able to keep your telephone system fully operational. Our engineers are able to support your telephony system from all types of problems. Whether it’s as simple as fixing a faulty handset or as complex as recovering from a major power failure, we are there to help. Our Telephony Support agreement also covers any remote adds, moves or reprogramming of your handsets.

A disruption to your business day is something no company wants to experience, but with the telephony support agreement, you can be confident knowing that our dedicated engineers are on hand whenever you need them to get your back up and running as quickly as they possibly can, reducing the impact on your organisation.Depending on the telephony issues that your school or business are experiencing, our engineers will offer you remote support, which is where they dial in to fix the issue. Or if the issue cannot be resolved via remote support, one of our engineers will do a site-visit and resolve the problem.

RELIABILITY

Here at du Pré plc we pride ourselves on ensuring high availability and disaster recovery for your Telephony System, and want to make sure your business or school has as little downtime as possible. With these factors du Pré can deliver an average call flow uptime of 99.98%.

TELEPHONY SUPPORT AGREEMENT INCLUDES:

  • Full cover for your telephony system, extension telephones and internal telephony cabling, including engineer call outs.
  • Telephone Tech Desk – to help resolve minor issues more quickly.
  • Discounted labour charges for any additional work you require to your telephony system
  • Remote and on-site engineers

If you would like more information on our telephony support agreements, please contact our Sales Team on 01635 55 55 50.