du Pré IT Assist

Remote and telephone based support

Overview

du Pré IT Assist offers a standard IT Service Desk solution for customers requiring telephone based remote support for their environment. Hardware support can be added at an extra cost.

On-Site support is not included within du Pré IT Assist however customers will be benefit from preferential rates for on-site engineers should they be required.

Admin tasks such as add/moves or changes are also not included with du Pré IT Assist but can be bought on an ad hoc basis.

du Pré IT Assist is provided based on the number of endpoint devices (PCs and Laptops) and offers unlimited Service Desk support on the identified devices.

Supported Technologies

Support is provide (but not limited to) on the following technologies;

  • Microsoft Server – All Versions
  • Microsoft Exchange – All Versions
  • Microsoft Windows – All Versions
  • Microsoft Office – All Versions
  • Microsoft Office 365
  • Hyper-V
  • Antivirus – McAfee, Sophos, Kaspersky, AVG, Norton, Symantec
  • Web Browser – Chrome, IE, Firefox
  • Managed Routers/Switches/Wireless – Cisco, HP, Netgear, Linksys, Meraki
  • SAN/NAS Technologies – HP, Dell, Buffalo, QNAP, Netgear, Synology
  • Backup Technologies – Mozy, Symantec

Other technologies may be supportable – please discuss with your sales account manager.

Summary

ServiceIncluded
Unlimited Access to the du Pré Service Desk 8am-6pm Mon-Fri
Call off agreement
Remote Access Support
On-Site Hardware SupportOptional
Adds/Moves and Changes to existing infrastructure
Improved Fix Target Times
Call-Off On-Site Engineering Time
Full or Part-Time On-Site Engineer
Pro-Active Estate Monitoring
Automated Patch Management
Backup Management and Monitoring
Asset Management
Project Management
Account Management ReviewAnnual
Preferential Hardware/Software Pricing
Preferential Engineering Pricing