remote and managed IT Support Services

A comprehensive range of IT support for businesses and schools

Are you looking for an external partner to manage and support your IT systems? Well you’ve come to the right place. du Pré, based in Berkshire, offers a wide range of IT Support packages to perfectly match the needs of your business.

Our IT Support contracts are flexible and can be customised to meet your business needs, whatever the size of your operation. Our IT Support contracts range from onsite support to remote support via our help desk. We also provide telephone system support.

The wide range of devices now used in an office or school environment places an extra burden on any IT network. Our range of IT Support contracts is designed to enable you to concentrate on getting the job done, while du Pré’s skilled IT staff look after and manage your network.

Managed IT Support

du Pré offers Managed IT Support contracts that are designed and customised to meet your requirements. These can be tailored to substitute for in-house staff, or work alongside them to provide the essentials and desirable cover that your organisation needs.

Our Managed IT Support features include:

  • Fast response including 24/7 support
  • Proactive management of broadband, servers and applications
  • Collaboration with third party suppliers
  • Onsite and remote IT support
  • Back-up for existing IT resource
  • Comprehensive outsourced support

Remote Helpdesk Support

If your company or school only requires an escalation point when things go wrong, du Pré also offers remote helpdesk support agreements. Helpdesk support agreements are flexible to match your business requirements and can be agreed on a yearly rolling contract with business grade SLAs, or be taken in day blocks. This service also provides onsite support, if required.

Proactive IT Support

du Pré’s proactive IT support agreements provides real-time monitoring of your servers and circuits. This allows us to provide performance alerts and make you aware of any updates that are available for your technology.

Our Support Team will monitor your network and ensure Windows and Anti-Virus updates are functioning correctly, monitor of back-up routines and deploy appropriate monitors for your servers and applications. With Proactive IT Support from du Pré we will keep one step ahead and resolve any issues immediately before any faults occur, reducing network downtime for your business or school.

Key Features of Proactive Support:

  • Monitoring of all server based applications and quick response to any abnormalities before faults occur
  • Full mail server analysis, including time taken to send emails
  • Monitoring of server capacity and alerts, enabling action to be taken in advance of memory issues
  • WAN, connectivity and router monitoring

 

Contact us today on 01635 55 55 50 or email enquiries@dupre.co.uk to discuss the perfect IT Support Contract for you!