Customer Comments

Let others say what we do

IT Support - click here
IT Installation - click here
Calls and Lines - click here
Telephony Support - click here
Telephony Installation - click here
Installation and Project Control - click here


Calls and Lines

Peter Newell, Finance Director, Kernow Coatings

'We have recently changed to du Pré, who will in future be billing us for our calls and lines. There should be a substantial saving over some of our old BT call rates.'

Alan Pooles, Corporate Sales Director, Fawcetts Garage (Newbury) Limited

'We are very pleased with your company's efforts on our calls and lines since swapping to your service. Identification of unused lines and of premium rate numbers being used has seen a good drop off in costs. Very welcome, I must say.'

Geoff Martin, Bursar, St Hilary's School

'Thank you for the quick and efficient service to get the school back up and running, and in particular, thanks to Amy in support who was a great help and had a very professional approach.'



Telephony Support

Andrew Robertson, Director, R & B Star

'Today I logged two support calls and was incredibly impressed with the level of service from all involved. I felt the person logging the faults was very professional and efficient and on both occasions I was quite shocked at how quickly someone came back to me and kept me in the loop as to what was happening. What really impressed me was that I had made a point of saying how they were not mission critical faults and that there was no panic to get on them, yet someone came back pretty quickly each time...

'The changes you guys have been making to your support department have certainly not gone unnoticed !'

Peter Newell, Finance Director, Kernow Coatings

'du Pré has provided our hardware support in Penryn for over 10 years. du Pr is a well known Telecoms Company based in Newbury, who have provided us with excellent service over the years'

Peter Baccombe, Finance Manager, Creative Memories

'Your engineer was excellent, and very helpful, even when the fault was proving hard to find.'

Sue Holmes, Director, Prokit

'Of all the many service contracts we have with various companies, du Pré's service and response to all our enquiries never fails to impress me. If only other companies could deal with problems with the same level of professionalism that du Pré does'

Geoff Hodge, PDM

'I just wanted to report on the sterling work that Colin carried out today. He arrived bright and early to connect the reception telephone and one other, but as people decided they wanted more renumbering, reallocation of numbers and additional telephones, no task was too much for him. His cheerful professionalism and helpful manner impressed all staff that dealt with him. Please pass my gratitude to him and his line management.'

Roy Wilson, Duty Manager, Coral Reef

Roy was full of praise for the way Tom had fixed the audio problem on the extension in the Sauna area, caused by background noise. 'Really inventive, and Tom should be praised for finding a way to fix this.'

Paul Kershaw, GKN Westland Helicopters

'Colin was the best engineer we had ever seen. He was very knowledgeable and helpful.'

Work Hotel

'Everything is fantastic and I want to express my thanks to Jon for solving the problem so quickly and for being so much help. I am really impressed with the service I have received.'

Maria Harries, Head Receptionist, Inflite

'Jon is Brilliant! He always manages to fix the problems. I am very happy with every aspect of the support service.'

Nigel Hewitson, Project Manager, Tribal Consulting

'I would just like to express my thanks to your guys who did the work last Friday.

'Everything went according to plan and in record time of five hours instead of the planned eight. So all in all, management is very pleased.'

Louise Lowrie, Consultant, Randstad Employment

'Everything is fantastic. Geoff did an amazing job. All the phones are ringing in the right groups, all the headsets work. Everything has been perfect since his visit.'



IT Support

Geoff Hodge, Quality Manager, PDM Training and Consultancy

'Brickbats arrive often enough. Bouquets are much rarer! Please convey to all my sincere thanks and gratitude for a couple of jobs extremely well done, where once again, du Pré staff went the extra mile and then some to achieve their goal and delight the customer.

'Howard has been tenacious in digging deep to resolve the frustrating problem of the dropouts whilst connected to our Citrix sessions over VPN, which had the potential to have a huge nugatory effect on our business. It has been a pleasure to work from home without the fear of disconnections and the potential for lost work.

'Neil arrived early to spend the day at our Andover offices, allowing him time to meet our deadline to get new kit configured ready for despatch and issue over the weekend. The equipment did not arrive until 1253, which meant that the pressure to achieve was looking to be impossible. To his credit, he dug in and achieved all that was expected of him, and more. For someone on his first visit to us, and for him a new customer’s requirements, this was outstanding.

'Again, very many thanks for a job more than well done.'

Geoff Hodge, Group Quality Manager, PDM

'I must ask you to thank your team for their tenaciousness in handling some quite complex queries lately, both Mike and Gary especially have dealt with some difficult issues from PDM recently, and have been extremely patient with my lack of technical knowledge, and have invariably found solutions and reported their progress to the problems encountered here.  Please give them a 'big up', and let them know that their help is very much appreciated.'

Andy Shaw, Radamec Control Systems Ltd

'I just wanted to drop you a line to say that one of du Pré's engineers, Neil, did an outstanding job fixing one of our PCs yesterday afternoon/evening.

'The job took longer than would be expected as there was a huge amount of data to transfer. However, rather than leave at a 'reasonable' time in the evening, Neil carried on working until 9.30pm to ensure the job was completed. We really appreciate his extra effort as it means the PC, which is crucial to part of our business, was back in action with the minimum of down-time.'



Telephony Installation

Andrew Davis, ICT Service Support Specialist, Randstad Employment Bureau Ltd

'Just a note to say thank you for all your hard work over the past years. I have appreciated your professionalism and your help to resolve some of our more pressing requests at short notice!.'

Ian Harkness, Group IT Infrastructure Manager, Smallbones Ltd

'Thank you and the two engineers for the work on Sunday – they were both very professional, and got the job done without issue. Were it not for you guys, I would have had a rather different reception on Monday morning when I walked into the office. Please make sure that my gratitude is passed on.'

Heather Lovett, Manager, Upper Gorden Road Surgery

'I would like you to know the installation of our new Samsung OfficeServ 7200 went smoothly last week, thanks to Gavin's hard work. I am quite sure Doctors' surgeries are complicated systems to install but Gavin was always patient and helpful with the many questions and queries we put to him.'



Installation and Project Control

John Langmaid, Accountax

'I write to convey my sincere gratitude to members of your organisation on a relocation project.

'The project was well planned and smoothly executed. The professionalism of every one can only impress.

'With such a business critical operation to achieve, my absolute confidence in your team meant I could focus on all other aspects of the project. That confidence was proved to be well placed.'

Matthew Eagland, Smallbones

'I can't stress enough how good both yourself and your team at du Pré have been in helping us complete seemingly impossible project deadlines over the last couple of years. I know it has not been easy for yourselves to work to our "last minute" style of project management but you have always managed to get the necessary resource to us within the timescales we have given you.'


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