Business telecommunications and IT systems

During the last weekend in October, Ambassador Packaging conducted an electrical test which required the powering down of all the electrical equipment. Unfortunately the ISDN 30 connected to the company's Panasonic switch failed to operate when power was restored.

Ian Snaith explains: "I called the du Pré 24 hour support line about 7pm on Sunday night, and left a message, not expecting a response until Monday morning. Within five minutes, du Pré's Technical Manager phoned me, closely followed by du Pré's Customer Support Manager.

The problem was diagnosed and resolved within one hour, and all was well in the world."

"I am sometimes quick to complain when things go wrong," Ian continues, "and it is nice occasionally to pass on thanks when service such as this is received, 'over and above the call of duty."

Ambassador Packaging

Ambassador Marine is based in Winsford, Cheshire. The company is part of the Pregis Corporation and has long been established as a leading supplier of protective packaging products to customers throughout the United Kingdom.