Business telecommunications and IT systems

du Pré and Samsung provided BBC Vecta with a telephony solution designed to support remote working and simple informal call centre capabilities with an emphasis on ease of use.

The essential requirements were:

• full VoIP capability for cost reduction and to support home working,
• large alphanumeric displays to allow operator-less operation as a key system
• easy-to-understand statistics to allow a measure of the customer service level being achieved.

In order to minimise downtime risk it was essential that all functionality was available with minimal disruption.

BBC Vecta was equipped with a fully functional, expandable and cost effective communications platform. The system provided standard telephony features enabling VoIP and data integration at a later date without the need for major replacement.

du Pré and Samsung were selected on the basis of the thoroughness of the du Pré team and the care taken in defining the customer's requirements and selecting the right product.

BBC Vecta

BBC Vecta was a new commercial arm formed to exploit the corporation's software and other business assets. It was subsequently closed in an internal review that scaled back the BBC's commercial activities.