Business telecommunications and IT systems

"The telecommunications element of the project was well planned in advance and smoothly executed by the whole team," writes John Langmaid of Accountax UK. "The professionalism of every one of your personnel can only impress. With such a business critical operation to achieve, my absolute confidence in these people meant that I could focus on other aspects of the project, and that confidence was proved to be well placed."

Relocation of business telephone systems

John's project was to move two parts of a thriving business to a new location, on two separate dates. This included co-ordinating the relocation of business telephone lines and associated specialised numbers, while ensuring business continuity without disruption to customers.

Business continuity plan for telephones

du Pré provided a loan telephone system in the new premises to allow the Consultancy division to move first.

Later, when the Telemarketing division moved as well, du Pré removed the loan system, uplifted the existing system from the old building, and re-installed it in the new.

Critical to the success of the move was the relocation of the Accountax specialist business telephone numbers and lines, on which approximately 40,000 calls are made every month.

du Pré's Project Controllers, based in Newbury, Berkshire, planned the move, and du Pré's engineers executed the telephony changes with complete success over a weekend.

Successful business telephone migration

The result was no disruption to Accountax UK Ltd. John Langmaid's says, "For the Accountax group of companies, du Pré is more than a provider of communication systems.

"I have often heard suppliers talk about being a partner to my business," John continues, "with dedicated personnel who will take the time to understand and support my business. However, the reality after the contract has been signed is often disappointing. Not so with du Pré who really does walk the walk.

"Their support team is available 24/7, and I have always found that going the extra mile to complete customer satisfaction is part of du Pré's standard service.'

Accountax UK Ltd

Accountax UK provides a lead generation and client conversion system for small and medium sized accountancy firms, being seen as the pre-eminent supplier of cost effective marketing for ambitious practices.

The Accountax franchise introduces 100 prospective clients per year resulting in £20,000 - £50,000 of new business per practice, year on year.

Across all franchisees, Accountax generates over £2,000,000 worth of new business, per year.

The new Accountax Operations Centre in Milton Keynes makes use of the latest communication technologies to drive their business forward, maximizing operator availability and efficiency.